Terms of service

Terms of Service

Last Updated: October 14, 2026

Welcome to Alvenyssa.

These Terms of Service ("Terms") govern your access to and use of the Alvenyssa website, products, services, and related features (collectively, the "Services").

By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or Services.

1. Acceptance of Terms

By accessing or using the Alvenyssa website, you acknowledge that you have read, understood, and agreed to these Terms.

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will become effective when posted on our website. Your continued use of the website after changes are published constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least the age of majority in your country, state, or province of residence to make purchases through our website.

If you allow a minor to use this website under your supervision, you are responsible for their use of the Services.

You may not use our products, website, or Services for any illegal or unauthorized purpose.

3. Account Information

Certain features of our website may require you to create an account.

You agree to provide accurate, current, and complete information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activity performed through your account.

If you believe your account has been accessed without authorization, please contact us at support@alvenyssa.com.

4. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, materials, specifications, and other information as accurately as possible.

However, the appearance of products may vary depending on your screen, device settings, lighting, manufacturing variations, or other factors.

We do not guarantee that colors or other visual details displayed on your device will perfectly match the physical product.

We reserve the right to modify product descriptions, prices, availability, specifications, or discontinue any product at any time without prior notice.

Certain products may be available in limited quantities.

5. Prices

Product prices are displayed in the currency indicated on our website.

Prices may change at any time without prior notice.

Unless otherwise stated, product prices may not include shipping charges, taxes, customs duties, import fees, or other charges applicable to your location.

Any additional charges applicable to your order will be displayed during checkout when possible.

For international orders, customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country.

6. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including but not limited to:

  • Product availability;

  • Pricing or product information errors;

  • Suspected fraud or unauthorized transactions;

  • Payment verification issues;

  • Shipping restrictions;

  • Orders that appear to be intended for unauthorized resale.

If we cancel an order after payment has been processed, we will issue the appropriate refund using the original payment method whenever possible.

We may contact you using the email address, telephone number, or other contact information provided during checkout if additional information is required.

7. Billing and Payment Information

You agree to provide current, complete, and accurate billing, payment, and contact information for all purchases.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. Alvenyssa does not necessarily receive or directly store complete payment card information.

Your transaction may also be subject to the terms and privacy policies of the payment provider used to process your purchase.

8. Shipping and Delivery

Shipping options, estimated delivery periods, shipping costs, and other applicable information will be provided on our website or during checkout.

Delivery dates are estimates unless explicitly stated otherwise.

Shipping times may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather conditions, holidays, incorrect addresses, and international transportation disruptions.

Customers are responsible for providing a complete and accurate shipping address.

Alvenyssa is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

International shipments may be subject to customs inspections and local import regulations.

Additional information regarding shipping may be provided in our Shipping Policy.

9. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy.

Customers should review that policy before making a purchase.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be waived under applicable law.

10. Promotions, Discounts, and Special Offers

From time to time, Alvenyssa may offer promotional codes, discounts, bundles, gifts, free products, or other special offers.

Promotions may be subject to separate eligibility requirements, expiration dates, quantity limits, geographic restrictions, or other conditions.

Unless otherwise expressly stated, promotions cannot be exchanged for cash.

Alvenyssa reserves the right to modify, suspend, cancel, or refuse a promotion where permitted by law, including in cases of misuse, fraud, technical errors, or abuse.

If multiple discounts are permitted to be combined, the applicable conditions will be displayed as part of the promotion.

11. Intellectual Property

Unless otherwise stated, the Alvenyssa website and its contents, including but not limited to its brand name, logos, graphics, photographs, videos, text, designs, icons, product presentation, website layout, and other materials, are owned by or licensed to Alvenyssa.

These materials may be protected by copyright, trademark, and other intellectual property laws.

You may use our website only for personal and lawful purposes.

Without prior written authorization, you may not reproduce, copy, distribute, sell, modify, publish, commercially exploit, or create derivative works from our website content.

12. Prohibited Uses

You may not use our website or Services:

  • For unlawful purposes;

  • To violate applicable laws or regulations;

  • To infringe intellectual property rights;

  • To transmit malicious software, viruses, or harmful code;

  • To attempt unauthorized access to our website, servers, systems, or customer information;

  • To collect or track personal information of others without authorization;

  • To submit false or misleading information;

  • To interfere with the security or operation of our Services;

  • To conduct fraudulent transactions;

  • To impersonate another individual or organization;

  • To use automated tools to improperly scrape, copy, or exploit our website.

We reserve the right to restrict or terminate access to the Services when these Terms are violated.

13. Third-Party Services and Links

Our website may include links, integrations, applications, payment services, shipping services, analytics tools, social media platforms, or other services operated by third parties.

We do not control these third-party services and are not responsible for their content, availability, security practices, or privacy practices.

Your use of third-party services may be subject to separate terms and policies established by those providers.

14. Reviews and User Content

If you submit reviews, photographs, comments, feedback, suggestions, or other content to Alvenyssa, you confirm that you have the right to provide that content.

You agree not to submit content that is unlawful, defamatory, abusive, misleading, fraudulent, infringing, or otherwise inappropriate.

Where permitted by law, you grant Alvenyssa permission to use content voluntarily submitted to us for purposes related to operating, promoting, or improving our business and Services.

We reserve the right to remove user-submitted content that violates these Terms or applicable law.

15. Marketing Communications

If you subscribe to our email list or otherwise consent to receive marketing communications, Alvenyssa may send you information about products, promotions, special offers, or company updates.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in our communications.

Transactional communications relating to an order, payment, shipment, account, refund, or customer service request may still be sent when necessary.

16. Privacy

Your privacy is important to us.

Our collection, use, storage, and handling of personal information are described in our Privacy Policy.

By using our Services, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable data protection laws.

17. Accuracy of Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by material errors where permitted by applicable law.

18. Availability of the Services

We do not guarantee that our website or Services will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, restrict, or discontinue parts of the website or Services when reasonably necessary, including for maintenance, security, technical improvements, or business reasons.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an "as available" basis.

We do not guarantee that access to the website will always be uninterrupted or that all information will always be free from errors.

Nothing in this section excludes warranties or consumer protections that cannot legally be excluded under applicable law.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Alvenyssa and its owners, employees, contractors, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or Services.

This may include loss resulting from service interruptions, third-party services, unauthorized access, data loss, or reliance on information available through the website.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Alvenyssa harmless from claims, losses, liabilities, or expenses arising from your unlawful use of the Services, violation of these Terms, infringement of third-party rights, or fraudulent activity.

22. Termination

We may suspend or terminate access to certain Services where reasonably necessary because of fraud, misuse, security concerns, unlawful conduct, or material violations of these Terms.